I lost a credit card. Fortunately I was able to get the 800 number of the card company to report the loss. That irritating recorded voice picked up and thanked me for calling then had me press 2 on the menu if I was reporting a lost or stolen credit card.
The first thing the voice asked for was my missing card's 10 digit number. How the hell does the company expect me to remember the numbers on a card I don't have. Then the voice said that if I didn't have my 10 digit number (duh) to enter the last four digits of my social security number. I did that and waited. Then the voice asked me for my birthday, using a zero in front of the number of the month, then the number of the day I was born, and then the year of my birth. After that I waited while I was connected to a representative who would assist me. I was told the call may be recorded for quality purposes. What does that mean? Nobody's going to curse me for losing my card?
When a representative came on the line, she asked again for all the information I'd already given to the recorded voice and this time she asked for my mailing address and zip code. When that was finished, she asked me what my problem was. I told her I'd lost the credit card and the last time I remember using it was when I was on vacation. She looked up the card. There were no new charges on it. Then we danced around and she said she'd invalidate the card and send me a new one.
I tried to access my Delta app on my I Phone and was ordered to type in my email address and my PIN number.
I couldn't remember my PIN number. I was directed to another menu. This one asked what my email was, the country I lived in, what my address was, and the town I lived in. I filled in all those spaces but the menu said my address was incorrect. I called Delta directly and told them what was happening. They put me through to a guy in India. He couldn't speak English well and I barely understood what it was he was saying. He said my address incorrect. I told him that was nonsense. I know where I live.
It turned out they had my previous address on file, a place I haven't lived in for 3 years. I downloaded the app after I'd moved. I receive mail from Delta at my current address even though it's not in their system.
He interrogated me. He asked for my mother's maiden name and the name of my first pet. When I answered correctly, he said he'd email my Delta pin number to my email address. I got the app up and running and was able to track my girlfriend’s flight from Atlanta.
I have printed out my credit card numbers, the names of the cards, and the 800 numbers to call if I need to check on my accounts. I have the PIN number for my bank account, the PIN number for Delta, and my driver’s license number, all printed out on a sheet of paper and stashed where no one, not even me, will ever find it.